Thorough planning is indispensable for smooth commissioning during operation and for an overall logistics concept that functions efficiently long-term. We support our customers when it comes to planning and realising the introduction of our system. In doing so, we look at entire logistics processes and formulate solutions with vision and foresight so that you are set up for the future in the best way possible. Together, we analyse your existing business processes and find the right solution – in a newly built warehouse or in existing warehousing concepts. On request, we can advise you on the right hardware and provide this as a turn-key solution.

Our projects are largely realised by modelling the business process in our extensive data model. We use sector-specific templates for this. As no application is really identical to another one, not even at different branches of the same company, we also adapt our software modules with programming. The individual and well-thought-out adaptation maximises user friendliness. Consequently, our customers receive an application that easy to use and requires as little effort as possible to use.

To ensure that the result functions without fault and corresponds to the expectations of our customers, we test the interaction of all modules in an integration test before starting the commissioning.

The business processes are tested again in detail on site during the commissioning. With the products, the load carriers, with all relevant machines and their interfaces. This test is usually carried out with a broad core team of the customer at the workplaces with all peripheral equipment. Corrections can still be made during this phase. This fine tunes the overall system.

Only through extraordinarily precise work, not least in this project phase, is it possible to pave the way for the smoothest transfer possible to the stage where the system goes live.

We can offer intensive training in advance to ensure the operative functioning of the system and to familiarise our customers’ personnel with the software and, above all, new workflows. Even if the software can be operated intuitively and without training, the employees should be prepared for the altered sequences at the different workplaces and know how to respond in exceptional situations. The training is practical and, therefore, carried out on site. Early involvement of the persons responsible for the operation of the system during the commissioning and, in particular, over the complete time of the commissioning and beyond enables a smooth start without delays.

We offer a reliable and fast software service. Our Support Team is familiar with the projects and ensures competent service regarding all aspects of our software. Service is ensured when installing the RELAG-System^®. In graded time and calculation models, the service is offered in line with the customer’s requirements. On request 24 hours a day, 365 days a year.

Further services are provided either by ourselves or as a sales partner of the relevant hardware manufacturer. Our links to leading technology companies ensure direct assistance and rapid support. Of course, our customers have a fixed contact person from our team.

Without hardware in the warehouse, the best software is useless. Therefore, we offer you a service for your components as well. In this way, you can benefit from short repair times at transparent costs, enhanced motivation thanks to user-friendliness and a reduction downtime through rapid service.